Privacy Policy

Effective Date: September 2025

Aspen Mental Health Services (“Company,” “we,” “our,” or “us”) values your privacy. We are committed to handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, and protect your information when you interact with us—whether through our website, by phone, email, text, or in person.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, phone number, email address, and any details you provide when scheduling an appointment, completing a form, or reaching out to us.

  • Usage Information: Data about how you use our website, including your IP address, browser type, and the time and duration of your visit.

2. How We Use Your Information

We use the information we collect in order to:

  • Schedule and confirm therapy appointments.

  • Respond to your inquiries with care and accuracy.

  • Send reminders, updates, and—if you choose—occasional promotional messages.

  • Improve our services and website to better support our clients and community.

3. SMS Messaging & Consent

By providing your phone number through our website, intake forms, or in-office paperwork, you consent to receive SMS messages from us related to appointments, reminders, updates, or promotions.

  • Message Frequency: Varies based on your interaction with us.

  • Message & Data Rates: May apply depending on your carrier.

  • Opt-Out: You may stop receiving messages at any time by replying STOP.

  • Help: Reply HELP for assistance.

We will never sell, rent, or share your mobile number with third parties for marketing purposes.

4. How We Protect Your Information

We use reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. While no system can be 100% secure, we take your privacy and confidentiality seriously.

5. Sharing Your Information

We may share your information only in these limited situations:

  • With trusted service providers who support our scheduling, communication, or website functions.

  • As required by law or to comply with legal obligations.

  • With your consent.

We will never sell your personal information.

6. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance, functionality, and your user experience. You can choose to disable cookies in your browser settings if you prefer.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Aspen Mental Health Services
Idaho Falls, Idaho
Phone: (208) 497-0685
Email: aspenmh@outlook.com