Terms of Service

Effective Date: September 2025

Welcome to Aspen Mental Health Services (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) explain the rules for using our website, services, and communication platforms. By engaging with us—whether online, by phone, text, email, or in person—you agree to these Terms. Please read them carefully.

1. Services We Provide

Aspen Mental Health Services offers counseling and therapy services for individuals, couples, teens, and children in Idaho Falls, Idaho, and surrounding areas. Services include but are not limited to:

  • Individual therapy for adults

  • Marriage & relationship counseling

  • Teen counseling

  • Child counseling, including play therapy

Our therapists use evidence-based approaches such as ACT, CBT, DBT, trauma-informed therapy, and play therapy.

2. Client Relationship

  • No Guarantee of Outcomes: Therapy is a collaborative process, but we cannot guarantee specific results. Each client’s progress is unique.

  • Eligibility: You must be at least 18 years old to request services for yourself. Parents or legal guardians must consent for clients under 18.

  • Not Emergency Care: Our services are not a substitute for emergency medical or psychiatric care. If you are in crisis, call 911 or go to your nearest emergency room.

3. Appointments & Scheduling

  • Scheduling: Appointments can be scheduled online, by phone, or in person.

  • Cancellations: We request at least 24 hours’ notice for cancellations or rescheduling. Missed appointments without notice may be subject to a fee.

  • Communication: We may send appointment confirmations and reminders by email, phone, or text (with your consent).

4. Fees & Payment

  • Fees are due at the time of service unless otherwise arranged.

  • We may accept insurance, self-pay, or other forms of payment as communicated during intake.

  • You are responsible for any co-pays, deductibles, or fees not covered by insurance.

5. Use of Our Website

When you use our website:

  • You agree not to misuse the site, attempt unauthorized access, or interfere with its functionality.

  • Any forms or inquiries you submit must contain accurate and truthful information.

  • Website content (text, images, resources) is for informational purposes only and does not replace professional medical or mental health advice.

6. SMS Messaging

If you provide your phone number, you may receive SMS messages regarding appointments, reminders, updates, or promotions.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • You can opt out anytime by replying STOP.

7. Privacy & Confidentiality

Your personal information is handled in accordance with our [Privacy Policy]. We follow HIPAA and applicable state laws to protect your confidentiality.

8. Intellectual Property

All website content, including text, graphics, and logos, is owned by Aspen Mental Health Services and may not be copied, modified, or distributed without our written consent.

9. Limitation of Liability

While we strive to provide a safe and supportive environment, Aspen Mental Health Services is not liable for:

  • Any decisions you make based on information from our website or communications.

  • Any damages arising from unauthorized access to your information despite reasonable safeguards.

10. Updates to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms, please reach out to us at:

Aspen Mental Health Services
Idaho Falls, Idaho
Phone: (208) 497-0685
Email: aspenmh@outlook.com